Jim Bossert

Jim Bossert is a Performance Excellence Manager with John Peter Smith Hospital in Fort Worth. Prior to that Jim was a Lean Six Sigma and Change Management Master Black Belt for High Reliability Initiatives at the Joint Commission Center for Transforming Healthcare. In this role, he was responsible for leading and coordinating activities supporting the adoption of high reliability practices with hospitals and state hospital associations. He has been actively involved in quality and process improvement in all levels of management for over 35 years. He has presented at numerous conferences as well as written papers and webinars to share with others his learnings.

His experiences in a variety of industries have allowed him to help many diverse industries in the implementation of Rapid Process Improvement. Some of these industries are automotive manufacturing and design, chemical and process manufacturing, mobile phones, banking and finance, performance excellence consulting, software development and teaching. Dr. Bossert has certified Green Belts, Black Belts and Master Black Belts in these industries.

He was named Quality’s 2018 Quality Professional of the Year.

Jim has authored the Supplier Management Handbook (6th Edition) and Supplier Certification among other books. He is an ASQ Fellow, he received the Distinguished Service Medal from ASQ in 2012. Dr. Bossert received his MBB from GE. He is the past editor of the Six Sigma Forum magazine. Jim received his PhD from Indiana State University in Technology Management specializing in Quality Systems. He received his MS in Applied Math and Statistics from the Rochester Institute of Technology. He is an ASQ Certified Quality Engineer, Certified Quality Auditor, Six Sigma Black Belt, Six Sigma Master Black Belt, and Certified Quality Manger/Operational Excellence. He also has his CHPQ certification and is a reviewer for the Journal for Healthcare Quality.

For more information, email [email protected] or visit www.jpshealthnet.org.
Articles

ARTICLES

Group of white Paper Boats with blue Leader
Management

High Reliability Organizations Start With Leadership

Culture change is one of the most difficult things to manage as a leader.
Jim Bossert
September 19, 2024

In many healthcare organizations, the hot topic is how to become a High-Reliability Organization (HRO). Everyone wants an HRO, but achieving that status is not easy. Let’s review the characteristics of an HRO as defined by Chassin and Loeb in their groundbreaking paper.


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